Refund policy

Last Updated: August 16, 2026

At Teraina Outdoors, all purchases are considered final sale. We do not accept returns, exchanges, or refunds once an order has been placed.

By completing a purchase through our website, you acknowledge and agree to the terms of this Return & Refund Policy.

All Sales Are Final

Because our products are offered as final sale merchandise, we do not accept returns or exchanges for any reason, including but not limited to:

Change of mind
Incorrect size selection
Incorrect color or product selection
Ordering the wrong item
Personal preference
Failure to review product measurements or sizing information before ordering
Items that no longer fit as expected
Sale or promotional purchases
Gift purchases

Please carefully review the product description, sizing information, measurements, and product details before completing your purchase.

Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and tracking information has been provided, the customer is responsible for monitoring the shipment and ensuring that the shipping address provided at checkout is accurate.

Teraina Outdoors does not accept returns or provide refunds for packages that are:

Lost in transit
Stolen after delivery
Marked as delivered but cannot be located
Sent to an incorrect address provided by the customer
Delayed by the shipping carrier
Returned to sender due to an incorrect or incomplete address

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier directly to initiate an investigation.

Damaged Items

Customers should inspect their order immediately upon delivery.

Because all sales are final, Teraina Outdoors does not accept returns or exchanges for damage occurring after delivery, including damage caused by improper use, washing, care, storage, accidents, or normal wear and tear.

For items that arrive damaged or materially defective upon delivery, please contact us as soon as possible with photographs and your order information. We may review the situation and determine whether any remedy is appropriate.

Incorrect or Missing Items

If you believe you received an item different from what you ordered or an item is missing from your shipment, contact us promptly after delivery with your order number and photographs of the package and its contents.

We will review the situation and determine whether a correction is appropriate.

Order Changes & Cancellations

Orders may be processed quickly after purchase. Once an order has entered processing or fulfillment, we may be unable to make changes or cancel the order.

Customers are responsible for reviewing their order information, including product, size, quantity, and shipping address, before completing checkout.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Teraina Outdoors is not responsible for orders shipped to an incorrect address because of information entered incorrectly by the customer.

Chargebacks & Payment Disputes

Before initiating a payment dispute or chargeback, we ask that you contact Teraina Outdoors so we can review the issue and attempt to resolve it.

Fraudulent or unauthorized transactions will be investigated and may be reported to the appropriate payment processor or authorities.

Policy Changes

Teraina Outdoors reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.